Termini e condizioni del servizio

Terms of Service

Last updated: 2026

OVERVIEW

This website is operated by Altverna, operated by Silverstein Global Ltd. Throughout the website, the terms “we”, “us” and “our” refer to Altverna.

By visiting our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service (“Terms”), including our Privacy Policy, Refund & Return Policy, and Shipping Policy, which are incorporated into these Terms by reference.

These Terms apply to all users of the website.

If you do not agree to these Terms, you may not use the website or our Services.

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of those changes.

1. ONLINE STORE TERMS

By using this website, you confirm that you are of legal age in your jurisdiction.

You agree not to use our products or services for unlawful purposes or in violation of applicable laws.

You must not transmit malicious code or interfere with the operation of the website.

Violation of these Terms may result in termination of access.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any lawful reason.

We may limit, decline, or cancel orders in our discretion, including where orders involve:

  • Suspected fraud
  • Unusual transaction patterns
  • Inaccurate customer information
  • Payment authorization concerns
  • Resale or commercial distribution
  • Operational or fulfillment risks

Information may be transmitted across networks as required for processing.

Payment data is processed securely via third-party providers.

3. ACCURACY OF INFORMATION

We do not guarantee that all information is complete, current, or error-free.

We reserve the right to correct errors and update information at any time, including after an order is placed.

4. MODIFICATIONS TO PRODUCTS OR SERVICES

We may modify or discontinue products or services at any time without notice.

We are not liable for any such changes.

5. PRODUCTS

Products may be available exclusively online and in limited quantities.

Product images are for illustrative purposes. Actual products may vary slightly.

We reserve the right to limit sales by customer, region, or jurisdiction.

6. ORDERS AND ACCOUNT INFORMATION

We reserve the right to refuse, review, or cancel any order.

We may request additional verification for fraud prevention or payment authorization.

Orders may be declined if:

  • Payment cannot be verified
  • Customer information is inaccurate
  • Unusual order patterns are detected
  • Pricing or inventory errors occur
  • Fulfillment is not feasible

Customers must provide accurate information.

7. PAYMENT AUTHORIZATION

By submitting payment details, you confirm you are authorized to use the selected payment method.

Payments are processed via third-party providers (such as Stripe, Airwallex, or other partners).

Transactions may be subject to:

  • Fraud screening
  • Authorization checks
  • Risk assessment procedures

We reserve the right to decline transactions that present elevated risk or cannot be verified.

8. SHIPPING AND DELIVERY

Shipping times are estimates and not guaranteed.

Delays may occur due to logistics providers, customs, or external factors.

Customers are responsible for providing accurate shipping information.

Orders returned due to incorrect details may not be eligible for refund.

If tracking confirms delivery, the order is considered fulfilled.

Delivery disputes may be assessed using carrier data and fraud prevention systems.

9. RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, and cancellations are governed by our Refund & Return Policy.

We reserve the right to deny requests that do not comply with the policy, including cases involving:

  • Unauthorized returns
  • Used or damaged items
  • Incorrect customer information
  • Suspected fraud or abuse
  • Repeated or excessive claims

10. THIRD-PARTY SERVICES

We may provide access to third-party services or tools.

These are provided “as is” without warranties.

Use is at your own risk.

11. THIRD-PARTY LINKS

We are not responsible for third-party websites or services linked from our website.

12. USER CONTENT

By submitting content, you grant us the right to use and distribute it without restriction.

We may remove content that violates these Terms.

13. PERSONAL INFORMATION

Personal information is handled in accordance with our Privacy Policy.

14. DISCLAIMER OF WARRANTIES

All services and products are provided “as is” and “as available”.

We do not guarantee uninterrupted or error-free operation.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Altverna and Silverstein Global Ltd shall not be liable for indirect or consequential damages.

Our total liability is limited to the amount paid for the product giving rise to the claim.

16. INDEMNIFICATION

You agree to indemnify and hold harmless Altverna and Silverstein Global Ltd from claims arising from:

  • Violation of these Terms
  • Misuse of the website
  • Fraudulent or unlawful activity
  • Abuse of refund or dispute processes

17. SEVERABILITY

If any provision is found invalid, the remaining provisions remain in effect.

18. TERMINATION

We may suspend or terminate access where necessary to protect legal, operational, or payment-related interests.

19. ENTIRE AGREEMENT

These Terms and related policies constitute the entire agreement.

20. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Hong Kong.

21. CONTACT INFORMATION

Altverna
Operated by Silverstein Global Ltd

Unit 2A, 17/F Glenealy Tower
No.1 Glenealy
Central, Hong Kong

Email: info@altvernastore.com